FAQ

The rollers spin when an animal must use their front feet to pull themselves up and over a fence. If your pet is getting out this way, they may work for you!

For all purposes, whether keeping Coyotes out or dogs and cats in we recommend your fence be a minimum of 6 feet tall. They have been successfully installed on lower height fences for keeping pets in. Every situation is different. Understand how the rollers work and how your pet tries to get out of the yard.

The Rollers will work as designed as long as the animal must use the top of the fence with their front feet as leverage to pull over.

Review your fence area for other objects on/near your fence that can be used by pets to push themselves over.

We strive to maintain a 3-5 business day average time-to-ship on Plain Aluminum items. Powder Coated product may take up to 2 weeks to ship. We keep you updated on status.

We ship primarily UPS Ground throughout the USA and Canada. We cannot ship to PO Boxes. 

All Rollers are 4ft long. You are able to cut them down to size, on site, during your installation, to fit any fence lengths you have. See our video on cutting rollers.

There are some instances where people prefer to install them at a right angle to the fence to keep cats in a yard. Every situation is different.

Some of our Brackets will accommodate this. If you will need different hardware than normally comes with the Bracket, please inform us and we can switch out the hardware for your fence needs. (ie: Mason wall brackets can be requested with wood screws vs anchors)

We offer 7 bracket styles because there are so many different fence types out there.

Here is a page that will let you see the fence with the suggested bracket.

If you're still not sure, send me a photo of your fence. 😊

Rollers come with end caps preinstalled.

When ordering a complete kit, Brackets will come along with Rollers & End Caps.

When ordering individual Rollers, please be sure to also order the amount of Brackets you need for your fence application.

The actual aluminum bracket itself will be powder coated the color you choose if selected as an option.

The hardware (screws, nuts, bolts) for brackets are not powder coated, some touch up following installation may be desired.

Additionally, the bands for chain link brackets are not powder coated to allow for the stretching needed during installation.

We do not mark up our shipping, you pay what we pay.

Rollers are 4ft long and are considered oversized by UPS (we ship UPS Ground) Therefore the cost is higher than a smaller package.

Weight comes into play, as well as your distance from the Arizona warehouse.

Yes, they can. Keep in mind that chain link fencing can be problematic. The open fence design can often be used by motivated dogs and cats as a ladder to pull AND push over a fence.

Please be sure to consider your own unique situation. Secondary measures may be needed in addition to Rollers.

We have put together a Sample Kit found on the DIY KITs page. This is one 4ft Roller, 2 brackets (your choice). You can choose from our powder coating options as well.

Research indicates that a coyote can go over a 6-foot high fence and be in your yard in just over one second! Consequently, it may appear as though the coyote jumped completely over the fence, without touching it. In fact, the "jump" consists of two phases.

First, the coyote jumps to grab hold of the top of the fence with its front paws. The coyote then adds to its vertical momentum by pulling on the top of the fence. This allows him to gain additional height. At the same time, he brings his back paws up to the top of the fence, so that momentary, all four of his paws are in contact with the top of the fence. All of this takes less than half a second!

Next, the coyote then uses his back legs to spring off the fence, while he extends his front paws in preparation for landing. The Coyote Roller interferes with the first part of the jump by making it virtually impossible for the animal to grab the top of the fence. Denied traction, the coyote loses its footing, and combined with the forward momentum, ends up banging into the fence and falling down.

Research indicates that the population density of coyotes can be ten times greater than normal near urban developments, due to the "oasis" effect.

This is particularly apparent throughout the southwest where "well-watered" developments exist within areas of relatively low precipitation. The natural environment contrasts sharply with the highly landscaped developments, which support lush vegetation and abundant animal life.

As a result, coyotes and other animals are drawn to these developments, and their populations rapidly increase in response to the abundance of food and water. Property invasion and pet attacks are an inevitable consequence of urbanization.

The Coyote Roller system is designed as a homeowner-installed system.  However, if you do not feel comfortable drilling, cutting, and modifying Rollers to work on your fence, we recommend a contractor.

We highly recommend that defective fences be repaired or replaced before installing the Coyote Roller system.

We can only recommend that you use a professional installer if you are putting rollers on any sort of concrete/block wall since drilling into the wall is needed. Otherwise you should check with local resources for trusted handyman/companies that will follow our guidelines for proper installation.

We sell them but unfortunately cannot perform nationwide installation. We offer several videos that can assist you or a handyman of your choice with this. Additionally, we offer an installation guide. 

Rollers are easy to install, but it must be done properly in order for them to work as designed. We do recommend professional installation for Stone/Mason/Concrete walls.

All rollers and brackets are proudly made in the U.S.A!

Yes, Please see our Return/Exchange Policy

Rollers Direct is an authorized dealer of Roll Guard, Inc. Roll Guard manufactures products that are designed to make it difficult for animals to pull over fences which, in most cases, will prevent them from gaining entrance. They warranty against manufacturing defects. 

The product will work as designed, that is, the product will mount securely on a fence and will spin freely (when installed correctly). We cannot guarantee that our product will prevent animals from entering or leaving an area. There are too many variables involved.

Because every installation situation is unique, there are factors outside of the control of Rollers Direct may allow an animal to enter or exit an area. Examples would be use of objects near a fence, fence type/construction, extremely motivated animals and more.

We do our best to help you with additional measures that may be needed in your situation to keep your pets in the yard.
Click here to read full warranty.

We make NO claim that an installation of Rollers will prevent humans from gaining entry/exit to any area. Purchases for these reasons will be at buyers own risk and liability.

We primarily ship UPS Ground throughout the USA and Canada. We cannot ship to PO Boxes.  On the occasion that we're asked for an international order, we'll try and work with you to get you a shipping price. We do not cover taxes or duty fees.

No problem! We're happy to provide you quote for your upcoming project. Please email us the specs for your job and we'll contact you with any followup questions, as needed. Please allow 24hr turn-around for your quote to be emailed back to you.