Rollers Direct LLC/TW&D LLC is an authorized dealer of Roll Guard, Inc and supports their published Warranty:
Roll Guard warrants its products sold to be free of manufacturing faults and defects for the lifetime of the product.
The warranty is only valid to the original owner with proof of purchase.
Roll Guard, Inc or its dealer/distributor(s) are not required to repair or replace products and will have no other liability in regards to the following circumstances:
Any fault, accident, abuse, misuse, damage or deterioration caused by use, storage, transportation or maintenance of the product or parts of the product after it has been purchased, which is not in accordance with the instructions, recommendations, requirements or directions of Roll Guard, Inc, its dealer/distributor (s).
The Warranty does NOT cover:
-Product if sold, leased, licensed or used for commercial purposes at any time;
-General environmental wear and tear;
-Cost of removal of the Product;
-Cost of re-installation;
-Cost of delivery;
-Third party products;
-Damage to a fence or other structure caused by installation or removal of the Product;
-Injury to any dog, cat, human or other animal regardless of when that injury occurs and whether the dog, cat, human or other animal is inside or outside the containment area.
Powder coating is warrantied for a 12 month period. (Variance in color between Rollers and Brackets of the same color due to separate batches are considered normal and are not warrantable.
Raw Rollers/brackets are a bare aluminum finish that come directly from the mill to offer a cost effective alternative to the consumer. Due to the nature of manufacturing and transportation these can vary slightly in color and appearance. The appearance and finish are not warrantable.
Scratch and dent rollers are sold as is with no warranty expressed or implied. No refunds, exchanges, or returns will be accepted on these items.
The customer acknowledges that the Product is designed to prevent certain animals from gaining a foothold on the top of a fence. The Customer further acknowledges that every fence or wall setup is unique and different; the enclosure may be surrounded by physical elements other than a fence; there are numerous ways for an animal to gain access over a fence or wall; and every animal has different abilities. Accordingly, TW&D LLC does not make any warranty or representation of any kind with respect to the Product including, but not limited to any warranties for fitness for purpose. Specifically Roll Guard, Inc or its dealer or distributor; does not warrant that the Product will keep the Customer’s animals from harm and/or contained within the Customer’s containment area nor will the Product prevent other animals from entering into the Customer’s cat containment enclosure. It is also required that the fence be a minimum of 6 feet in height for maximum effectiveness.
If Roll Guard, Inc or its dealer/distributor(s) find manufacturing fault with the product in question the following remedies may apply but are not limited to;
-Replacement of the goods; or
-Repair of the goods; or
-Payment for cost of having the goods repaired.
If Roll Guard, Inc or its dealer/distributor(s); choose to replace the product under this warranty, Roll Guard, Inc or its dealer/distributor(s); will cover the costs of shipping the replacement product to the Customer. The cost of delivery of defective goods to Roll Guard, Inc or its dealer or distributor will be the responsibility by the Customer.
Roll Guard, Inc or its dealer/distributor(s); shall not be liable in any circumstances for any loss or damage resulting from the use of the Product by any person nor for economic loss or special or consequential damages arising for any reason.
Roll Guard Inc, TW&D LLC, Rollers Direct LLC makes NO claim that installation of Rollers will prevent humans from gaining entry/exit to/from any enclosure. Purchases for these reasons will be at buyers own risk and liability.
To make a claim under this Warranty, the customer must first submit a written claim with supporting documentation (Receipt, pictures of damage, etc.) to Roll Guard Inc.
For further information or to make a claim, please contact us directly.